Safe Gaming Commitment

qk22's priority is responsible gaming

Entertainment should be enjoyable — not stressful. At qk22, we place the highest importance on every player's safety and well-being, and we are committed to helping you maintain healthy gaming habits.

For players aged 21 and above only

Our responsible gaming policy

qk22 believes that online gaming is a form of entertainment — but it stays healthy only when enjoyed in a controlled and mindful way. Our platform aims to create an environment for players in Bangladesh where gaming is always fun and safe.

Responsible gaming means knowing your limits, setting a budget, and managing your time. qk22 provides you with multiple self-control tools to help keep your gaming experience enjoyable at all times. We believe every player should have full control over their gaming activity.

Remember: Playing at qk22 is for players aged 21 and above only. If you feel that gaming is affecting your life, our 24/7 support team is always ready to help.

Gambling should never be seen as a source of income. It is a form of entertainment and should be treated as such. We encourage all our players to only play with money they can afford to lose without it causing any financial difficulty in their daily lives.

Our protection tools and commitment

Deposit Limits

You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, you will not be able to deposit beyond it within that specified period — this keeps your budget protected.

Time-Out Feature

If you feel you need a short break, use our time-out feature. Take a break from 24 hours up to 30 days — during this time your account will be temporarily suspended.

Self-Exclusion

If you need a longer break, choose self-exclusion. Request that your account be deactivated for a set period or permanently. Once active, you will no longer be able to access the platform.

Session Time Tracking

qk22 will let you know how long you have been playing. An automatic alert appears after a set amount of time, so you can stay aware and take a break when needed.

Activity Review

You can view your complete gaming history, deposit, and withdrawal records at any time. This transparency helps you analyse your own gaming behaviour and make informed decisions.

24/7 Support Service

If you feel gaming is having a negative impact on your life, contact our support team. Via live chat or email at [email protected], we are ready to assist in both Bengali and English.

Warning signs of problem gaming

Sometimes we do not realise that gaming is becoming a problem. If you notice the following signs in yourself, it is time to seek help:

  • A tendency to keep placing larger bets to recover lost money, and being unable to get past the thought of "just a little more."
  • Using money meant for family, friends, or work expenses on gaming, or borrowing to cover costs.
  • Trying to hide from family or close ones how much time and money gaming is taking.
  • Repeatedly failing to stop gaming despite trying, and losing control over yourself.
  • Feeling restless, irritable, or anxious when unable to game — as if gaming has become the only way to cope with stress.
  • Prioritising gaming over work, studies, family responsibilities, or social relationships.
If you notice any of the above signs in yourself, please reach out to us. Our support team will help you set up self-exclusion or a time-out, and guide you towards professional support.

Best practices for healthy gaming

01

Set a budget in advance

Decide on a fixed amount before you play — only use money you can afford to lose without financial difficulty. Stop playing once the budget is gone.

02

Set a time limit

Decide in advance how long you will play each day. Take a break once the set time is up. Keep track of the clock while playing.

03

Do not play under stress

Avoid gaming when you are stressed, sad, or angry. Decision-making is weaker in these moments and there is a higher chance of overspending.

04

See it as entertainment

Never think of gaming as a source of income or a solution to financial problems. It is a form of entertainment — enjoy it as such.

How to use qk22's self-control tools

Setting a deposit limit

Go to your account settings and find deposit limits under the "Responsible Gaming" section. Set your own limits from a daily maximum up to a monthly cap. Reducing a limit takes effect immediately, but a cooling-off period applies before increasing one.

Time-out activation

You can take a temporary break at any time. Choose a time-out from 24 hours up to 30 days. During this period you will not be able to log in to the platform. Access returns automatically once the break is over.

Self-exclusion process

For long-term or permanent self-exclusion, email our support team at [email protected] or contact us via live chat. Your account will be deactivated quickly, and reactivating it will not be straightforward.

Reality check reminders

A reminder will appear on screen at set intervals, letting you know how long and how much you have played. Based on this information you can make a conscious decision — whether to continue playing or take a break.

Age verification and minor protection

qk22 follows a strict age verification policy. Only individuals aged 21 and above may open an account and play on our platform. Identity is verified at registration and before withdrawals.

If you suspect that a minor is using your device or account to game, notify our support team immediately. We will take prompt action.

Identity Verification

A valid national ID card or passport must be provided when opening an account. No account will be given to anyone under 21.

Parental Controls

It is recommended to use parental control software on your device so that minors cannot access gaming sites.

Frequently asked questions about responsible gaming

After logging in to your qk22 account, go to the "Account Settings" or "Responsible Gaming" section. There you can set daily, weekly, and monthly deposit limits. Reducing a limit takes effect immediately. If you have any issues, contact our 24/7 live chat support.

Yes. If your account has a withdrawable balance at the time self-exclusion is activated, it will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay). This process is usually completed within 15 minutes to 2 hours. For more details, contact [email protected].

A time-out is a temporary break — from 24 hours up to 30 days. Once the period ends, your account is automatically reactivated. Self-exclusion is longer-term or permanent — it fully deactivates your account, and reactivating it requires completing a specific cooling-off period.

Yes. Install parental control software on your device and keep your qk22 account password secure. If you suspect that a minor has used your account, notify our support team immediately. We will investigate promptly.

The qk22 support team is available 24 hours a day, 7 days a week. You can get instant help via live chat, or email us at [email protected]. Our support team assists in both Bengali and English. We are always here for any questions related to responsible gaming.

If you feel that gaming has become a serious problem, consult a mental health professional. There are various mental health service centers in Bangladesh that provide help for behavioral addiction. The qk22 support team can point you in the right direction.

Play responsibly, enjoy the fun

qk22 is always by your side — enjoy your entertainment, but always put your well-being first. Use our tools and support to enjoy a balanced gaming experience.

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