qk22's Privacy Policy
The security of your information is our top priority. Read this policy to learn in detail how qk22 collects, stores, and uses your personal information.
Introduction
qk22 is a safe and reliable online gaming and betting platform operated for players in Bangladesh. We believe your personal information is a highly valuable asset and that keeping it secure is our core responsibility.
This privacy policy ("Policy") explains how qk22 ("we", "our", "Platform") collects your personal information when you use our website (qk22.lat), how that information is used, when it may be shared with third parties, and what your rights are. By using this platform you consent to the terms described in this policy.
1. What Information We Collect
During the process of creating an account and using the services on qk22, we collect various types of information. This information falls into two main categories.
1.1 Information You Provide Directly
When you knowingly share information with us, it includes:
- Full name and date of birth (for age verification — registration is strictly prohibited for anyone under 21)
- Valid email address
- Mobile number
- Residential address
- National ID card or passport number (for identity verification)
- Payment method details — mobile number linked to bKash, Nagad, Rocket, or Upay
- Information provided when contacting the support team
1.2 Automatically Collected Information
When you visit our website, the following information may be collected automatically:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and links clicked
- Session duration and page views
- Referral source (where you came from before reaching our site)
- Information collected through cookies and similar tracking technologies
1.3 Transaction and Gaming Information
- Deposit and withdrawal history
- Gaming activity and betting history
- Bonus and promotion usage details
- VIP level and points information
2. Purpose of Using Your Information
qk22 uses the information collected about you only for the following legitimate purposes:
2.1 Service Operation and Improvement
- Creating and managing your account
- Verifying identity and confirming age
- Processing transactions — via bKash, Nagad, Rocket, and Upay
- Personalizing the gaming experience
- Improving platform performance and security
2.2 Support and Communication
- Providing support via 24/7 live chat and email
- Sending important account-related notifications
- Promotional offers and bonus information (based on your consent)
2.3 Legal and Security Matters
- Preventing fraud, money laundering, and cybercrime
- Implementing responsible gaming policies
- Complying with applicable laws and regulations
- Resolving disputes and handling complaints
3. Cookies and Tracking Technologies
The qk22 website uses cookies and similar technologies to improve your browsing experience and ensure the platform operates correctly.
3.1 Types of Cookies
- Essential cookies: Required to maintain login sessions, ensure security, and run the website's core functions.
- Performance cookies: Used to monitor website speed and performance; they do not collect personally identifiable information.
- Functionality cookies: Used to remember your preferences such as language selection and personal settings.
- Analytics cookies: Collect aggregated data to understand website usage patterns, helping improve the platform.
3.2 Cookie Controls
You can block or delete cookies by changing your browser settings. Keep in mind that disabling essential cookies may affect certain platform functions. Visit your browser's help page for guidance on managing cookies.
4. Sharing Information with Third Parties
qk22 shares your information with third parties only in very limited circumstances and only where necessary.
4.1 Payment Processors
Information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant mobile financial service providers. These organizations have their own privacy policies and operate under their own regulations.
4.2 Technology and Service Partners
Game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt) and technology service providers may receive relevant information to carry out their specific functions. Our agreements with these partners include data protection provisions.
4.3 Legal Obligations
When disclosure of information is required by law, court order, or the directive of a regulatory authority, we are obligated to provide the necessary information. In such cases we will only provide the information legally required.
4.4 Security Investigations
Information may be shared with relevant authorities to assist in investigating fraud, deception, or illegal activity.
5. Data Security Measures
qk22 follows industry-standard technologies and practices to ensure the security of your information.
5.1 Technical Security
- SSL encryption: All communication on our website is secured through SSL/TLS encryption, which keeps your information unreadable to third parties during transmission.
- Data encryption: Sensitive information collected is stored in encrypted form.
- Firewall and intrusion prevention: Advanced firewall and cyber attack prevention systems remain active at all times.
- Secure servers: Information is stored on safe and secure servers.
5.2 Procedural Security
- Only authorized staff have access to specific data
- Regular security audits and assessments are conducted
- Logs of data access are recorded
- Staff receive training on data protection
5.3 Acknowledgment of Limitations
Transmitting data over the internet or storing it electronically is not completely secure. We commit to the highest level of protection, but guaranteeing 100% security is not possible. If a security breach occurs, we will act promptly and notify you if required.
6. Duration of Data Retention
qk22 retains your information only for as long as necessary.
- Active accounts: All information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal obligations, resolve disputes, and prevent fraud.
- Financial transaction records: Transaction information is kept for a defined period in accordance with applicable financial laws.
- Inactive accounts: You will be notified in advance if your account has not been used for an extended period.
After the retention period ends, unnecessary personal information is securely deleted or anonymized.
7. Your Rights
You have certain important rights regarding your personal information. qk22 respects these rights and is committed to helping you exercise them.
7.1 Right to Know
You can find out at any time what information we have collected about you, how it is being used, and with whom it has been shared.
7.2 Right to Correct Information
If any information in your profile is incorrect or incomplete, you can request a correction. This can be done directly through account settings or via the support team.
7.3 Right to Request Deletion
In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations or ongoing disputes.
7.4 Right to Withdraw Marketing Consent
If you no longer wish to receive promotional emails or notifications, you can withdraw your consent at any time. However, important notifications related to transactions and your account will continue.
7.5 Right to File a Complaint
If you feel there is any irregularity in how your information is managed, contact our support team directly. We provide assistance 24/7 via live chat and email ([email protected]).
8. Protection of Minors
qk22 strictly prohibits registration and participation by anyone under 21 years of age. We do not intentionally collect any information from minors. Age is verified during the registration process, and identity verification documents may be requested in suspicious cases.
If we learn that information from a minor has been collected, the relevant account will be closed immediately and the information will be deleted.
9. External Websites
Any links to third-party websites on the qk22 website are for informational purposes only. We are not responsible for the privacy policies of those websites. We recommend reading their own privacy policies before visiting those sites.
10. Changes to This Policy
qk22 reserves the right to change or update this privacy policy at any time. If significant changes are made, we will notify you via your registered email or through a notice on the platform.
Continuing to use the platform after changes have been made will be considered your consent to the updated policy. Visit this page regularly to stay informed about the latest policy.
11. Contact Information
If you have any questions, concerns, or requests about this privacy policy, contact the qk22 support team:
- 24/7 live chat — log in to the qk22 platform and start directly
- Email: [email protected]
- Support available in both Bengali and English
We are committed to resolving all your requests as quickly as possible.
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